Personal Support

One problem, one telephone call. Call our UK based help desk and we’ll take ownership of the problem and we’ll keep you informed of progress as we resolve the problem for you.

Daily Health Check

We run a daily health check where issues such as disks growing too quickly or hacker alerts can be identified and appropriate remedial action can be taken.

Security

We will ensure that your AV Pattern File is right up to date and the latest applicable Microsoft patches are installed to keep you protected and running smoothly.

On Site Engineer

If we are unable to resolve problems remotely an engineer will attend site on the next business day, at the latest.

Loan Equipment

If we aren’t able to repair your equipment on site we will provide a loan machine of equal or better specification while we repair your equipment in our Product Repair Centre.

Remote Monitoring

We will monitor your systems remotely and quite often we’ll fix problems before you even become aware of them or, more importantly, before they cause problems for you.

Reporting

We provide daily, weekly or monthly reporting to show you the results of the checks we are carrying out on your behalf. Giving you confidence that your systems are in good hands.

Data Backup

Regular data backups will be setup and monitored to ensure they are successful.

Replacement Parts

If you have a hardware fault we will supply all replacement parts needed to get you back up and running as quickly as possible at no extra cost to you.